Returns & Exchanges at ZENZ Organic
We want you to be completely satisfied with your sustainable beauty journey. If for any reason you are not happy with your purchase, you can return your products within 14 days of receipt for a full refund, provided they are unused and in their original packaging.
Initiate Your Return
Contact our customer service team with your order number and the reason for your return to receive a pre-paid return label.
Secure Packaging
Carefully pack the items in their original boxes to ensure they are protected during transit and include your packing slip inside.
Drop Off Package
Affix the return label to the outside of your parcel and drop it off at your nearest authorized shipping location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing