Frequently Asked Questions
Everything you need to know about ZENZ Organic products, sustainability, and your shopping experience.
What makes ZENZ Organic products different from other professional hair care brands?
ZENZ Organic focuses on 'Health & Beauty' by combining professional performance with certified organic and natural ingredients. Our products are Nordic Swan Ecolabel and AllergyCertified, ensuring they are safe for you and the environment without compromising on salon-quality results.
Are your products safe for people with scent sensitivities or allergies?
Yes. We offer a dedicated 'Pure' line which is completely fragrance-free and carries the AllergyCertified label. These products are ideal for pregnant women, children, and individuals with sensitive skin or fragrance allergies.
What are your shipping costs and delivery times?
We offer worldwide shipping. Delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders. Free shipping is available on orders above a specific threshold, which can be viewed at checkout.
Is ZENZ Organic a cruelty-free brand?
Absolutely. We are committed to animal welfare and do not test any of our products or ingredients on animals. Many of our products are also certified by The Vegan Society.
What is your return policy if I am not satisfied with my purchase?
We offer a 14-day return policy. If you are not satisfied with your purchase, you can return the unused products in their original packaging for a full refund. Please contact our customer service team to initiate the process.
How does ZENZ Organic contribute to environmental sustainability?
Sustainability is at our core. We use recycled plastic for our packaging (OWP - Ocean Waste Plastic), prioritize biodegradable ingredients, and ensure our production processes minimize CO2 emissions.